Error message - Can't change identity

[Dan]

I keep receiving the below error popup which I've not encountered before.

[Javascript Application]

Virtual Identity Error: Can't change Identity before Sending. Please report at ​https://add-on-it.de/virtual-id/newticket

[addon.lewko@…]

Debug info follows (have sanitised personal details):

## v_identity: VIdentity_GenericSendMessage
## vI_storage: ----------------------------------------------------------
## vI_storage: Storage deactivated

## vI_identityData GenericSendMessage Final Check
## vI_identityData currentIdentity: fullName='Daniel' email='[my email address]' smtp='smtp1'
## vI_identityData virtualIdentityData: fullName='[My name]' email='[my email address]' smtp='smtp1'

## vI_storage: awOnBlur 'addressCol2#4'
## vI_storage: Storage deactivated

## vI_storage: awOnBlur 'addressCol2#4'
## vI_storage: Storage deactivated

[rene]

Hi,

the debug says that the name of the identity which will be used for sending is "Daniel", while in your senders field "[My name]" is written. There is probably some error before sending, maybe because of a conflict with another extension. Please check the error console (Tools Menu) for related error messages. And/or post the list of extensions and the Thunderbird version you are using, that I can try to reproduce the problem.

Nice regards, Rene

[dan]

Sorry if I've confused you. [My name] originally said Daniel and my surname. I deleted that for privacy on this site, but missed one of them...

No errors listed.

Add-ons: AttachmentExtractor? 1.3.5 Check and Send 0.9 Google Contacts 0.6.20 ImportExport? Tools (Mboximport enhanced) 2.3.2 Folderpane Tools 0.0.5.1 Mail Redirect 0.7.4. NestedQuote? Remover 0.8.4 Quicktext 0.0.10.1 Signature Switch 1.6.5 Update Notifier 0.1.5.5 Virtual Identify 0.6.4.

Wow, I have a lot of crap! Is there a quick way to produce a list like the above? I've just typed them all in manually...

[anonymous]

Okay, here's more useful information (from your add-on's console)

Thunderbird 3.0.3 (20100227170704; Intel Mac OS X 10.6)
 - AttachmentExtractor {35834d20-efdb-4f78-ab77-9635fb4e56c4} 1.3.5
 - Auto Zip Attachments AutoZipAttachments@tomer.com 0.6.2 [DISABLED]
 - Check and Send {1B0ADFEC-846C-401D-BA54-7842CBD485D4} 0.9
 - Contacts Add BCC button {28ba62bf-022b-44a3-88bc-d2112ddb7d58} 0.0.5 [DISABLED]
 - Correct Identity {47ef7cc0-2201-11da-8cd6-0800200c9a66} 1.3.2 [DISABLED]
 - Delete Junk Context Menu {78136133-1994-415a-8d30-69d505d924fc} 0.3.2.1 [DISABLED]
 - Duplicate Contact Manager {b4447f60-db9c-11da-a94d-0800200c9a66} 0.6 [DISABLED]
 - Folderpane Tools {b243fe83-b8a7-47de-855d-21d865243d5d} 0.0.5.1
 - Google Contacts {BDD92442-0534-4D6F-A966-BAB7D561D781} 0.6.20
 - Growl Notifications growl@growl.info 1.0.2 [DISABLED]
 - ImportExportTools (Mboximport enhanced) {3ed8cc52-86fc-4613-9026-c1ef969da4c3} 2.3.2
 - Mail Redirect {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5} 0.7.4
 - NestedQuote Remover {12a1584b-2123-473d-8752-e82e74e3cb1b} 0.8.4
 - Quicktext {8845e3b3-e8fb-40e2-95e9-ec40294818c4} 0.9.10.1
 - Signature Switch {2ab1b709-ba03-4361-abf9-c50b964ff75d} 1.6.5
 - Update Notifier {95f24680-9e31-11da-a746-0800200c9a66} 0.1.5.5
 - View Headers Toggle Button {CC181FFE-82BD-4c02-907F-4B79C4C404F2} 2.0.1 [DISABLED]
 - Virtual Identity {dddd428e-5ac8-4a81-9f78-276c734f75b8} 0.6.4
----------------------------------------------------------------


## v_identity: VIdentity_GenericSendMessage
## vI_storage: ----------------------------------------------------------
## vI_storage: SaveMenuItem not checked.

## vI_identityData GenericSendMessage Final Check
## vI_identityData currentIdentity: fullName='Daniel' email='[my email address]' smtp='smtp1'
## vI_identityData virtualIdentityData: fullName='Daniel' email='[my email address]' smtp='smtp1'

## vI_storage: awOnBlur 'addressCol2#4'
## vI_storage: updateVIdentityFromStorage()
## vI_storage: no recipient found, not checked.

[rene]

Hi Daniel,

still no idea what should cause this problem. And you have too many extensions installed to test all of them now, maybe later... :)

The final check of virtual Identity should only trigger an exception if the values don't match - but in your case they obviously seem to match. Are there any strange UTF8 characters or anything special in your Name or Email?

I added some additional debug messages to the extension ([5bf5c74553581f1])- please check the behaviour with ​virtual_identity-0.6.4-7-g5bf5c74-tb+sm.xpi and report again the last lines - which will now hopefully tell in which direction to search for the problem...

Thanks and nice regards, Rene

[rene]

closing ticket, please reopen and reply if problem still exists