SmartReply doesn't work if main account email address is empty

[anonymous]

This is a great addon that I have used for some time. I recently installed it on a new machine running XP and couldn't get the smartReply feature to work. It wouldn't find the email addresses that had been specified in the to: or envelope-to fields.

I compared all of the virtual-identity settings between this machine and my other and they all appeared to the same. I eventually tracked down the difference - on the new machine the Email Address field for the default identity was empty (I had two alternate identities defined under the "manage identities" button. This forces the user to choose an identity before sending a new email rather than having a default.

If I put a character in the "Email Address" field for the account (even a space character) then it would all work correctly and virtual identity would find the addresses again.

This is easy to work around but it would be nice to fix in case other people are seeing the same problem.

regards,John A

[rene]

Hi John,

what version of Thunderbird or Seamonkey you are using? Currently I can't check a broader range of versions, but with the ones I use I can't reproduce the initial steps to the problem.

Maybe I got it wrong, but if I remove the name and the email address than the identity will stay there in manage identities, only without name and address. If I use it (even as a bse identity) this might result in some trouble... therefore Thunderbird fills in a default name (whereever this comes from)

Why you are using this setup, what version of TB/SM are you using?

Nice regards, Rene

[anonymous]

Replying to rene:

Hi John,

what version of Thunderbird or Seamonkey you are using? Currently I can't check a broader range of versions, but with the ones I use I can't reproduce the initial steps to the problem.

Maybe I got it wrong, but if I remove the name and the email address than the identity will stay there in manage identities, only without name and address. If I use it (even as a bse identity) this might result in some trouble... therefore Thunderbird fills in a default name (whereever this comes from)

Why you are using this setup, what version of TB/SM are you using?

Nice regards, Rene

Hi Rene,

I am using version 3.02 of Thunderbird.

I keep the base identity empty (I have attached a screenshot showing this) and then defined two additional identities with names and email addresses. This means that when I draft a new email the default selected address is blank which forces the user to select an address rather than sending from the default one which may have been incorrect.

It is the smartreply feature that doesn't work. If I receive an email addressed to xxx@… in the To: field then xxx@… is not available as a virtualidentity from which to send a reply (only the additional identities are available.

Let me know if I can help with this any more.

many thanks, John

[rene]

Hi John,

currently don't know how you are using the "empty sender id" thing, I can't reproduce this nicely here. But cleaned the handling of such a case in [88d969f9006f98e], just try if the next release (0.6.3) works better for you. For in-detail debugging of the reply-case please provide the debug-log. Activate it in the last tab of the preferences dialog and post the result - watch out for confidential information before posting (search/replace with some dummy-text).

Nice regards, Rene

[anonymous]

Rene,

Your changes in 0.6.3 have fixed the problem. I collected the debug output then realised that I hadn't installed the update. I installed the new version and was then unable to reproduce the problem.

many thanks, John

[rene]

ok, thanks for the report. Nice regards, Rene